Privacy Policy

Version 1.0
Last Updated: 3/26/2026

Privacy Policy


**Effective Date:** 2026-01-14

**Version:** 1.0


Introduction


Welcome to DistributorAI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered distributor management platform.


Information We Collect


Personal Information You Provide


We collect information that you voluntarily provide when you:

  • Register for an account (name, email address, company name, phone number)
  • Make a payment (payment information processed securely through Stripe)
  • Use our services (inventory data, orders, quotes, customer information)
  • Contact our support team (correspondence and support tickets)
  • Configure your AI agents and workflows

    • Automatically Collected Information


    When you use our platform, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Log data (access times, errors, performance metrics)
  • Cookies and similar tracking technologies

    • Communication Data


    We collect information from your business communications:

  • Phone call recordings and transcripts (for AI training and quality assurance)
  • Email communications (for CAN-SPAM compliance and service delivery)
  • SMS messages (for TCPA compliance and service delivery)
  • Chatbot conversations (for AI improvement and support)

    • How We Use Your Information


    We use your information to:


    Service Delivery

  • Provide and maintain our AI-powered platform
  • Process transactions and send transaction notifications
  • Manage your account and provide customer support
  • Train and improve our AI models for better service

    • Legal Compliance

  • Comply with TCPA (Telephone Consumer Protection Act) requirements
  • Ensure CAN-SPAM Act compliance for email communications
  • Meet GDPR and CCPA obligations for data protection
  • Maintain records for legal and regulatory purposes

    • Communication

  • Send service updates and security alerts
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Notify you of changes to our services or policies

    • Analytics and Improvement

  • Analyze usage patterns to improve our services
  • Develop new features and functionality
  • Conduct research and development
  • Monitor and prevent fraud and security threats

    • How We Share Your Information


    We may share your information with:


    Service Providers for:

  • Payment processing and billing
  • Database and authentication services
  • Phone and SMS communications
  • AI processing and natural language understanding
  • Email delivery services

    • Legal Requirements

    We may disclose your information:

  • To comply with legal obligations
  • To protect our rights and property
  • To prevent fraud or security threats
  • In connection with legal proceedings
  • With your consent or at your direction

    • Business Transfers

    In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.


    Data Security


    We implement industry-standard security measures to protect your information:

  • Encryption in transit (TLS/SSL) and at rest
  • Secure authentication and access controls
  • Regular security audits and updates
  • Employee training on data protection
  • Incident response procedures

    • However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


    Your Privacy Rights


    Depending on your location, you may have the following rights:


    Access and Portability

  • Request a copy of your personal data
  • Export your data in a machine-readable format

    • Correction and Deletion

  • Update or correct inaccurate information
  • Request deletion of your personal data

    • Consent Management

  • Withdraw consent for data processing
  • Opt out of marketing communications
  • Manage cookie preferences

    • GDPR Rights (EU Residents)

  • Right to data portability
  • Right to restriction of processing
  • Right to object to processing
  • Right to lodge a complaint with supervisory authorities

    • CCPA Rights (California Residents)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt out of the sale of personal information
  • Right to non-discrimination for exercising your rights

    • To exercise your rights, please contact us at support@distributorai.tech


    Data Retention


    We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Fulfill the purposes described in this policy

    • Marketing consent expires after 2 years and must be renewed.


    Cookies and Tracking Technologies


    We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyze usage and improve our services
  • Provide personalized experiences
  • Enable third-party features

    • You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features.


    Third-Party Links


    Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.


    Children's Privacy


    Our services are not intended for children. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.


    International Data Transfers


    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.


    Changes to This Privacy Policy


    We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice in our platform

    • Continued use of our services after changes constitutes acceptance of the updated policy.


    Contact Us


    If you have questions about this Privacy Policy or our privacy practices, please contact us:


    DistributorAI Privacy Team

    Email: support@distributorai.tech

    Website: https://distributorai.tech


    For data subject rights requests, please use the "Data Privacy Request" form in your account settings or email support@distributorai.tech with "Privacy Request" in the subject line.


    Compliance and Certifications


    We are committed to maintaining the highest standards of data protection and privacy. Our practices comply with:

  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • TCPA (Telephone Consumer Protection Act)
  • CAN-SPAM Act
  • SOC 2 Type II standards (in progress)


    • This privacy policy was last updated on 2026-01-14. Version 1.0

    Questions About Privacy?

    If you have any questions or concerns about our privacy practices, please don't hesitate to contact our privacy team.

    support@distributorai.tech

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